Shipping policy
Thank you for shopping with Duole. We are committed to delivering your order in a reliable and timely manner. Please review our shipping policy below for important information about order processing, shipping times, delivery, and related terms.
Order Processing Time
All orders are processed within 3–5 business days after payment is successfully completed. Orders are not processed or shipped on weekends or public holidays.
During periods of high order volume, promotional events, or holidays, processing times may be slightly extended. We appreciate your patience and understanding.
Shipping Destinations
We currently ship to customers in multiple countries and regions. Shipping availability may vary depending on the destination, local carrier limitations, or customs restrictions.
If we are unable to ship to your address, you will be notified at checkout or contacted by our support team after your order is placed.
Estimated Delivery Time
Estimated delivery times vary based on the shipping destination and logistics conditions. Typical delivery times are as follows:
- United States: 10–15 business days
- United Kingdom: 10–15 business days
- Canada: 10–15 business days
- Europe: 10–15 business days
- Australia & New Zealand: 10–15 business days
- Other international destinations: 10–20 business days
Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to customs inspections, severe weather, carrier disruptions, or other factors beyond our control.
Shipping Fees
Shipping costs are calculated at checkout based on the destination, order size, and any available shipping options.
From time to time, we may offer free shipping promotions on eligible orders. Any such promotion will be clearly stated on our website at the time of purchase.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email that includes tracking information, where available.
Please allow a short period for tracking updates to appear after the shipment has been dispatched.
Customs, Duties and Taxes
For international orders, customs duties, import taxes, or additional fees may be charged by your local customs authority. These charges are the responsibility of the customer unless otherwise stated.
Duole is not responsible for delays caused by customs clearance processes.
Incorrect or Incomplete Shipping Information
Please make sure that your shipping address is accurate and complete when placing your order. We are not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping details, please contact us as soon as possible at odamsbrany@gmx.com. We will do our best to update the information before the order is shipped, but changes cannot be guaranteed after processing has begun.
Lost, Delayed, or Stolen Packages
If your order is delayed beyond the estimated timeframe, please contact us and we will assist in checking the shipment status with the carrier.
Once a package has been handed over to the shipping carrier, delivery is under the responsibility of the carrier. We are not liable for packages that are lost, delayed, or stolen after confirmed shipment, but we will make reasonable efforts to help you resolve the issue.
Split Shipments
In some cases, orders containing multiple items may be shipped separately depending on product availability, warehouse handling, or packaging requirements. If this occurs, you may receive multiple tracking numbers.
Contact Us
If you have any questions about this Shipping Policy or the status of your order, please contact us:
Duole
Email: odamsbrany@gmx.com
Website: https://duole.us